Warranty

When we say we’re here for you, we mean it.


We offer a two-year limited warranty on every ROOM Unit(s) purchased, and cover the full cost of repairs or replacements needed due to manufacturing defects. Read on for all details surrounding our ROOM Warranty Policy, and don’t hesitate to connect with us at support@room.com should you have questions.


Effective Date: September 20th, 2023


This Warranty Policy is incorporated by reference into our Terms of Use (the “Terms”) and is subject to the provisions of the Terms. All terms not defined herein will have the meanings set forth in the Terms.


Limited Warranty

We offer a standard 2-year Limited Warranty against defects in materials and workmanship on all main parts in ROOM Unit(s) (ROOM Phone Booth and Meeting Room products, herein referred to as “Unit(s)”). This Limited Warranty is subject to the conditions stated below.


How long is this Limited Warranty valid?

The Limited Warranty for your ROOM Unit(s) remains in force for two (2) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.


What is covered under the Limited Warranty?

The Limited Warranty covers defects in material and workmanship on all main parts in the Unit(s), from the date of purchase, when used normally in accordance with our recommended guidelines, which will include technical specifications, User Manuals, and service communications. The Limited Warranty does not cover non-ROOM branded components, including but not limited to, audio and video conferencing equipment.

Except where prohibited by applicable law, this Limited Warranty is non-transferable and is limited to the original purchaser and the jurisdiction in which the Unit was purchased.


Limited Warranty – What are our responsibilities?

ROOM will examine the Unit(s) and decide, at its sole discretion, if the Unit is covered under this Limited Warranty. If considered covered, ROOM, through its own service operations, will then, at its sole discretion, either repair the defective Unit(s), or part thereof, or replace it with the same or comparable product(s). If it is covered by this Limited Warranty, ROOM will pay the costs of repairs, spare parts, labor, and travel for repair personnel that ROOM incurs, provided that the Unit, or part thereof, is accessible for repair without special expenditure. This does not apply to:

• Unit(s) that must be moved for ROOM and/or repair personnel to perform the required repair and/or replacement Unit(s).
• Unit(s) that must be in any way altered in order for ROOM and/or repair personnel to perform the required repair and/or replacement including Unit(s) with:
• Pendent sprinklers
• Fire alarm strobes
• Seismic anchors
• Any repair work not authorized by ROOM.

ROOM retains all right, title and ownership over any and all replaced parts used in repair work that is covered by the Limited Warranty. If the item is no longer sold by ROOM, ROOM will provide an appropriate replacement. It is ROOM that determines, at its sole discretion, what constitutes an appropriate replacement for a Unit.


What is not covered under this Limited Warranty?

This Limited Warranty does not apply to any non-ROOM branded hardware products, or any software, even if packaged or sold with ROOM branded Unit(s) and is void if any serial number has been removed or defaced from the Unit(s). Other sellers may provide their own warranties for their own products or otherwise.


Additionally, this Limited Warranty does not cover:

• Consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship;
• Third party manufactured furniture, fixtures, and equipment;
• Operation of the Unit(s) in a manner that is not in compliance with ROOM’s User Manual and other guidelines;
• Service(s) (including upgrades and expansions) performed by anyone who is not a representative or authorized service provider of ROOM and any damage resulting from the performance of the aforementioned service(s);
• Modification of the Unit(s)’ functionality, capability, or accessibility for any reason including compliance with local, state, provincial or national code without the written permission of ROOM;
• Spillage on fabric, scratches or breakage of hard surface (i.e. wood, linoleum, plexiglass, acrylic, metal or glass components);
• Wear, tear and pillage of any fabric components;
• Loss of sofa cushion resistance;
• Loss of functionality over time of the ventilation components, including fans and air-vents;
• Warping of interior or exterior finishes over time;
• Damage to exposed and concealed wiring, electrical components, and outlets caused by non-ROOM authorized service personnel;
• Repair or replacement of electronic components, including the camera, monitor and wireless chargers, that is outside of the respective manufacturer’s warranty;
• Damage caused by cleaning products, methods, or materials not expressly mentioned in the User Manual or used in a manner not intended by the respective producer(s) or instructions;
• Damage caused by the application of topical treatments outside of those specified in the User Manual and instructions;
• Refurbishment or upgrade of any components of a Unit in an attempt to refresh, renew, or refurbish the Unit;
• Damage to the Unit(s) from the addition or usage of any non-ROOM branded hardware or software components that are not packaged or sold with ROOM branded Unit(s);
• Requests for recovery and/or reinstallation of software programs, data and information not originally part of the Unit(s);
• Placement in an inappropriate environment including but not limited to residences, bathrooms and the outdoors, as well as those expressly prohibited by the User Manual and instructions;
• Damage to the Unit(s) from the usage of any USB, HDMI, or other cable components:
• Secondary and/or collateral damage;
• All damages caused by excessive use of electricity beyond the suggested usage guidelines provided in the User Manual to the Unit(s) and its surroundings;
• Lack of electricity, telephone, internet, or other services due to external factors;
• Damage caused by transit, delivery, redelivery, and/or post-delivery moving performed by an unauthorized person(s);
• Damage caused by the assembly, dis-assembly, reassembly, and/or repair by an unauthorized person(s);
• Damage caused by the intentional act, or willful misconduct, of any person (whether or not affiliated with the user);
• Discretionary alteration and/or repair by users not required for normal functionality of the Unit(s);
• Inherent variation including natural inconsistencies in the material used for the Unit(s) components (i.e. wood grains, wood stains, fabric weaving, bubbles in glass/plexiglass) and/or other latent defects;
• Pre-owned or rental Unit(s);
• Acts of nature, including but not limited to fire, flood, water damage, hurricanes, tornados, windstorm, hail, earthquake, smoke, or other heat sources, as well as exposure to the cold, theft, negligence, riot, vandalism, graffiti (drawing) or any other peril;
• Acts of God, any hostile act or act of war, terrorism, insurrection or rebellion, special, indirect, incidental, or consequential damages whether in contract, tort, or negligence;
• Crushing of any type caused by loads exceeding each respective component’s load-bearing capacity (as stated in the usage guidelines provided in the care package and instructions provided with each Unit) leading to breakage of structural components; or
• Unit(s) outside of ROOM’s Service Area, unless otherwise agreed to and confirmed with ROOM, including but not limited to:
• United States of America (Contiguous), except in the case of Alaska, Hawaii, Pacific Islands, and Military/Government locations
• Canada, Except in the case of northern Canada as defined by ROOM

This warranty is void if the serial number(s) has been removed or defaced from the Unit(s).


What are my responsibilities?

Before providing warranty service under the Limited Warranty, ROOM (or our agents) may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow our procedures for obtaining warranty service (which procedures may be obtained by contacting us at support@room.com). Following warranty service, you will be responsible for adding any parts to your Unit(s). Recovery and reinstallation of software programs, data, and/or other information are not covered under this warranty.