FAQ

The Phone Booth
/pages/faq-soundproof-phone-booth Soundproof Phone Booth FAQ | ROOM We answer frequently asked questions about ROOM One. Find out details about our soundproof phone booth, from power requirements to WiFi compatibility.
Where can I see the Phone Booth?

Seeing our soundproof booth in person is the best way to get to know the product. Currently, we have showrooms across the US and Asia Pacific. In the US, you can find us in New York, Chicago, Miami, Los Angeles and San Francisco.

You’re welcome to visit any location to test out the soundproofing yourself. Simply click here and select the time that works best for your schedule. One of our team members will give you a tour of our soundproof phone booths and answer any questions you may have.

If you’re not able to visit any of our showrooms, you can schedule a live virtual demo by clicking on the same link above. We’ll walk you through the key product features and do a quick sound test, so you can decide whether ROOM is the right solution for your team. If you have any follow-up questions after the demo, you can reach out to us anytime by sending us an email at support@room.com.

/pages/faq-soundproof-phone-booth-view-our-phonebooths Where Can I See Office Phone Booth? Visit one of our office phone booth showrooms to meet with our team and try the ROOM for yourself. Find a showroom in your area and schedule your visit today.
Just how soundproof is your soundproof Phone Booth?

Our portable soundproof room reduces noise from the inside of the unit by 30 decibels on the NIC scale.

What does that mean for those of us who aren't acoustical engineers? Simply put, our soundproof Phone Booths are designed to create an ideal environment for phone and video calls while protecting the privacy of the user. Users inside the soundproof Phone Booth will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the booth will not be able to hear the conversation taking place inside.

/pages/faq-soundproof-phone-booth-soundproofing-quality Just How Soundproof Is Your Soundproof Phone Booth? | ROOM Our booth uses soundproofing materials made out of recycled plastic bottles to create a personal space in the open office. Learn more about soundproofing here.
Do your office phone booths have ethernet ports and phone jacks?

Yes, the Phone Booth has an ethernet port that’s also compatible with phone cords. This RJ45 plug allows you to simply plug and play wired data connections inside your booth without sacrificing soundproofing performance.

/pages/faq-soundproof-phone-booth-phone-ethernet-ports Do Your Office Phone Booths Have Ethernet Ports & Phone Jacks? Yes, our office phone booth has a built-in ethernet port that also works as a phone jack. Learn more about our booth here.
How does the Phone Booth connect to power?

The ROOM office phone booth easily connects to a standard electrical outlet. The booth’s power cord is 10ft / 3m long. You can plug in our phone booth to either a power bank or an extension cord if necessary. For all additional inquiries about connecting our office phone booth to a power source, do not hesitate to reach out at support@room.com. We’d be more than happy to field all questions, help troubleshoot, and provide detailed instructions on how to connect your booth to the appropriate power source.

/pages/faq-soundproof-phone-booth-power-connection How Does the Phone Booth Connect to Power? | ROOM" Connecting our ROOM plug-in phone booth to a safe power source is very simple. See everything you need to know about its power requirements here.
Does WiFi work in the office phone booth?

Our soundproof phone booth is Wifi-compatible, so as long as you have WiFi installed in your workplace, the booth will work well for you. The office phone booth will not have any impact on your signal—the quality that you experience inside the booth will be the exact same as the quality you experience outside the booth. Should you run into any complications related to WiFi with your ROOM office phone booth, do not hesitate to contact us by phone at (646) 791-3726 or email us at support@room.com. An experienced team member will be happy to help answer any questions and provide technical support.

/pages/faq-soundproof-phone-booth-wifi-compatibility Does WiFi Work in the Office Phone Booth? | ROOM Yes, the ROOM office phone booth is designed to work with WiFi and cell phones and will not affect your signal.
How long is the office phone booth’s power cord?

The ROOM private office phone booth connects to a standard electrical outlet. The power cord is 10ft / 3m long with a standard plug. Plugging in the office phone booth will allow you to activate the built-in ventilation fan, LED lighting, and the internal power outlet. Should you run into any electrical difficulties with your private office phone booth, contact our team by email at support@room.com. Our team will be more than happy to help.

/pages/faq-soundproof-phone-booth-power-cord How Long Is the Office Phone Booth’s Power Cord? | ROOM Connecting our ROOM office phone booth to a power source is simple. See everything you need to know about the booth's power requirements here.
How much power does your office phone booth use?

The ROOM office phone booth has a total of three electrical components: an LED light, two exhaust fans, and two power outlets. The LED light draws 12W at 12V, and each ventilation fan draws 1.75W at 12V. There will be additional usage for any electrical device that is plugged into the outlet inside the Phone Booth.

For any additional inquiries or troubleshooting regarding the electrical features of the ROOM phone booth, please don’t hesitate to get in touch with us by phone at (646) 791-3726 or by email at support@room.com.

/pages/faq-soundproof-phone-booth-power-consumption How Much Power Does Your Office Phone Booth Use? | ROOM Our phone booth is a personal space for the open office, designed to help boost productivity. Learn more about the power consumption of our booth here.
Is the booth ventilated?

Absolutely! Whether you’re jumping on a quick call or on an hour-long video conference, it’s important to us that you feel cool, calm, and collected in our phone booth. We've developed a ventilation system that constantly circulates fresh air within our phone booth when it’s turned on. Each booth comes equipped with two ultra-quiet fans located in the roof and discreet airflow inlets in the floor. In order to optimize airflow, we recommend adjusting the feet of the booth so that the unit is raised about one and a half inches off the ground.

/pages/faq-soundproof-phone-booth-ventilation Is the Soundproof Office Booth Ventilated? | ROOM Our office phone booth has two fans and discreet airflow inlets that circulate fresh air throughout the booth. Learn more about ventilation here.
Does the office Phone Booth come with a chair?

Our office Phone Booth has a built-in table to make sure you have everything you need to be productive during your work session. The soundproof phone booth does not include the stool that is featured in the photos. Any standard bar height stool, about 30 inches in height, will work beautifully. If you like the one you see featured on our site, you can find it for purchase here. For further information on products and furniture that are compatible with our office Phone Booth, please reach out to our customer service team by phone at (646) 791-3726 or via email at support@room.com.

/pages/faq-soundproof-phone-booth-phone-booth-chair Does the Office Phone Booth Come with a Chair? | ROOM Our phone booth has a built-in table to make sure you have everything you need during your work session. Learn more about which stool we recommend here.
Are the soundproof phone booths portable?

Yes, you can move our soundproof phone booth around the office. Our product is designed to be portable and flexible to meet the changing needs of the modern workplace. Depending on the type of move you’re planning, we recommend several different solutions.

If you plan on moving the soundproof phone booth around the same floor in your office and have a hard surface such as wood or concrete, we recommend applying floor casters when you assemble the booth. These casters can be easily applied underneath the feet of our phone booth, which makes it very easy to slide the booth across the floor. If you’ve already assembled the booth and are looking to move the booth just a little, use furniture pads to gently move the booth across the floor. This will prevent you from scratching the floor.

If you’re moving between floors or buildings, we recommend disassembly. Disassembly takes around 20 minutes and involves following the same steps as our assembly manual. Once disassembled, we recommend using moving blankets or putting the unit back in its original packaging to protect the pieces during the move.

/pages/faq-soundproof-phone-booth-portability Are the Soundproof Phone Booths Portable? | ROOM Our soundproof phone booth is easy to move around the office or into your next one. Find out all you need to know about moving the booth here.
Do you offer ADA compliant office phone booths?

The short answer is no. We do not currently offer ADA compliant office phone booths. The reason for this is that even though we'd love to provide an ADA compliant solution, spaces need to be at least 60 inches wide for wheelchairs to make a 180 degree turn inside them. If a phone booth were to be 60 inches wide, sprinklers would be required, and the booth will no longer be easy to install or to move into a new office. If you’re looking to build an ADA compliant soundproof phone booth, our recommendation is to do a custom buildout.

/pages/faq-soundproof-phone-booth-ada-compliance Do You Offer ADA Compliant Office Phone Booths? | ROOM We do not offer standard models that are ADA compliant. Find out why and learn more about requirements for ADA compliant office phone booths here.
Does the soundproof phone booth come with a phone pre-installed?

Our phone booth does not come with a built-in phone, but the signal inside the booth is just as strong as the signal available at your office. You can easily use your mobile phone for calls inside the booth. If you’re looking to install a landline inside the booth, our phone booth also includes an ethernet port.

/pages/faq-soundproof-phone-booth-phone-installed Does the Office Phone Booth Have a Phone Pre-Installed? | ROOM Our office phone booth comes with a built-in phone jack and ethernet port to make room for better conversations. Learn more about our office phone booth here.
How big is the desk in the Phone Booth?

The built-in desk is 32” / 80cm wide, giving you plenty of room to fit everything you need for a productive work session.

/pages/faq-desk-size How Big Is the Desk Inside the Office Phone Booth? | ROOM The desk inside the office phone booth is 32” wide, so you have plenty of room to fit all essentials needed for a productive work session.
Is there a power outlet inside the office Phone Booth?

Yes. Our office phone booths have power outlets located near the desk, so you can charge your laptop and phone while you work.

/pages/faq-power-outlet-inside-office-phone-booth Is There a Power Outlet Inside the Office Phone Booth? | ROOM The ROOM soundproof office phone booth has two power outlets located inside the booth, so you can stay powered up for every charged work session.
How does the motion sensor work in the Phone Booth?

Our office phone booths come with a built-in motion sensor that helps you stay energy efficient. When you walk into the booth, the sensor automatically turns on both the overhead LED light and the ventilation fans creating a comfortable, cool environment. After 30 minutes of no detected motion, the sensor will automatically turn off the light and fans preventing the booth from using more energy than needed. The sensor also comes with a manual override.

/pages/faq-motion-sensor How Does the Motion Sensor Work? | ROOM The motion sensor controls the LED light and the ventilation fans to help you save energy. Learn more about the sensor here.
Does the office phone booth have a USB port?

Our soundproof phone booth does not come with a USB port. However, it has two standard outlets inside the booth, so you can stay charged.

/pages/faq-usb-port Does the Office Phone Booth Have a USB Port? | ROOM Explore available options to keep you charged while using a ROOM soundproof office phone booth.
How does the 100 day risk-free trial work?

We invite you to enjoy a risk-free trial and try our soundproof Phone Booth for 100 days on us. Here's how it works: If you decide within the first 100 days of receiving your Phone Booth that it's not the right fit for you, all you have to do is let us know. We'll process the refund and take care of disassembly and return shipping as well. Please note that the 100 day risk-free trial applies only to your first product, and does not apply to deliveries to Asia Pacific. That said, every booth comes with a 2-year warranty, and we're dedicated to making sure that your booth stays in excellent shape throughout use. Unfortunately, we do not offer the 100-Day Risk Free Trial for our larger products, including our Meeting Room, Open Meeting Room, and Focus Room.

If you have additional questions surrounding our Risk Free Trial, please refer to our Terms & Conditions

/pages/faq-risk-free-trial How Does the 100 Day Phone Booth Risk-Free Trial Work? | ROOM We offer a 100 day risk-free trial, so you can see the difference our soundproof phone booth makes. If you're not satisfied with the booth, return it for a full refund.
The Meeting Room
/pages/faq-meeting-room Soundproof Meeting Rooms FAQ | ROOM We answer frequently asked questions about our Meeting Rooms. Find out details about our soundproof meeting rooms and pods, from power requirements to WiFi compatibility.
Where can I see the Meeting Room and Open Meeting Room?

Seeing our meeting rooms in person is the best way to get to know the product. To find a showroom near you, simply click here to select the location and time that works best for your schedule. One of our team members will be there to give you a personal tour of our meeting rooms and to answer any questions you may have.

If you’re not able to visit any of our showrooms, you can watch a product video about the Meeting Room here or schedule a live virtual demo by clicking on the same link above. We’ll walk you through the key product features and do a quick sound test, so you can decide whether ROOM is the right solution for your team. If you have any follow-up questions after the demo, you can reach out to us anytime by sending us an email at support@room.com or giving us a call at (646) 791-3726.

/pages/faq-soundproof-meeting-room-view-our-meeting-rooms Where can I see the Meeting Room and Open Meeting Room? Visit one of our showrooms to meet with our team and try the ROOM for yourself. Find a showroom in your area and schedule your visit today.
Just how soundproof is the Meeting Room?

Our Meeting Room reduces noise by 30 decibels.

What does that mean for those of us who aren’t acoustical engineers? Simply put, our meeting rooms are designed to create an ideal environment for phone and video calls, as well as private one-on-ones and larger group discussions while protecting the privacy of the users. Users inside the Meeting Room will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the room will not be able to hear the conversation taking place inside.

/pages/faq-soundproof-meeting-room-soundproofing-quality Just How Soundproof Is Your Meeting Room? | ROOM Our meeting rooms uses soundproofing materials made out of recycled plastic bottles to create a personal space in the open office. Learn more about soundproofing here.
Is The Meeting Room ventilated?

Absolutely! Whether you’re having a quick connect or on an hour-long video conference, it’s important to us that you feel cool, calm, and collected in our meeting rooms. Each room comes equipped with ultra-quiet fans located in the roof and discreet air inlets behind the sofas to keep the air inside fresh at all times.

/pages/faq-soundproof-meeting-room-ventilation Are the meeting rooms ventilated? Our meeting rooms are equipeed with ultra-quiet fans to for the best ventilation.
Can I move my Meeting Room to another space?

Of course, that’s the beauty of modular construction! But, we do recommend using our professional disassembly staff for meeting room moves, be it within an existing space or to a new one. Please contact us at support@room.com for a quote.

/pages/faq-meeting-room-relocation Can I move my meeting rooms to another space? Modularity makes moving easy
Can I convert my Open Meeting Room to a Meeting Room at a later date?

Absolutely! Should you wish to convert your Open Meeting Room into a Meeting Room, there will be a one-time charge for the product upgrade inclusive of labor, shipping, and disposal. Please reach out to support@room.com for pricing and other details.

/pages/faq-meeting-room-conversion Can I convert my Open Meeting Room to a Meeting Room at a later date? Modularity means we can convert your product
Does ROOM offer HEPA Filters for its Phone Booth or Meeting Rooms?

At this time, our HEPA filtration add-on is only available for our single-occupancy Focus Room.

/pages/faq-hepa-phone-booth-meeting-room Does ROOM offer HEPA Filters for its Phone Booth or Meeting Rooms? At this time, our HEPA filtration add-on is only available for our single-occupancy Focus Room.
The Focus Room
/pages/faq-focus-room The Focus Room FAQ | ROOM We answer frequently asked questions about our Focus Room. Find out details about our soundproof meeting rooms and pods, from power requirements to WiFi compatibility.
Where can I see the Focus Room?

Seeing our Focus Room in person is the best way to get to know the product. To find a showroom near you, simply click here to select the location and time that works best for your schedule.

If you’re not able to visit any of our showrooms, you can schedule a live virtual demo by clicking on the same link above. We’ll walk you through the key product features and do a quick sound test, so you can decide whether ROOM is the right solution for your team. If you have any follow-up questions after the demo, you can reach out to us anytime by sending us an email at support@room.com or giving us a call at (646) 791-3726.

/pages/faq-focus-room-view-our-focus-room Where can I see the Focus Room? Visit one of our showrooms to meet with our team and try the Focus Room for yourself. Find a showroom in your area and schedule your visit today.
Just how soundproof is the Focus Room?

Our Focus Room reduces noise by 30 decibels.

What does that mean for those of us who aren’t acoustical engineers? Simply put, our Focus Room is designed to create an ideal environment for focused work, as well as private phone calls and video calls while protecting the privacy of the users. Users inside the Focus Room will hear muffled sounds from the outside, and this is because we’ve found that ambient noise provides the best experience for the user. Coworkers outside the room will not be able to hear the conversation taking place inside

/pages/faq-focus-room-soundproofing-quality Just how soundproof is the Focus Room? | ROOM Our Focus Room uses soundproofing materials made out of recycled plastic bottles to create a personal space in the open office. Learn more about soundproofing here.
What filters does ROOM currently use for its Focus Room?

The HEPA filters we’ve placed in our ventilation system provide filtration efficiency of 99.97% at 0.3 microns, trapping allergens, dust and other particulates that can enter your room. The HEPA filters are available as an add-in for our Focus Room, and are integrated into our three-fan ventilation system.

/pages/faq-focus-room-filters What filters does ROOM currently use for its Focus Room? The HEPA filters we’ve placed in our ventilation system provide filtration efficiency of 99.97% at 0.3 microns, trapping allergens, dust and other particulates that can enter your room.
Do the HEPA Filters in the Focus Room protect against Covid-19?

We cannot confirm that the HEPA filters available as an add-on in our Focus Room ventilation system completely protect against Covid-19, especially considering that team members may be entering/exiting the room at any given time, opening up the room to external particles.

What we can positively claim is that all HEPA filters work to capture variously sized particles via multiple filtering layers, which draw fresh air in and keep unhealthy particles out.

/pages/faq-hepa-covid-19 Do the HEPA Filters in the Focus Room protect against Covid-19? What we can positively claim is that all HEPA filters work to capture variously sized particles via multiple filtering layers, which draw fresh air in and keep unhealthy particles out.
Can I move my Focus Room to another space?

Of course, that’s the beauty of modular construction! But, we do recommend using our professional disassembly staff for Focus Room moves, be it within an existing space or to a new one. Please contact us at support@room.com for a quote.

/pages/faq-focus-room-relocation Can I move my Focus Room to another space? Modularity makes moving easy
Compliance / Materials
/pages/faq-compliance Compliance| ROOM We answer frequently asked questions about product compliance and certifications.
What are the primary materials of the ROOM Phone Booth?

The ROOM Phone Booth is comprised of:

- Polyethylene terephthalate (PET): The primary component of all three of our walls, dense PET absorbs internal echoes and enhances speech intelligibility. Each of our flagship Phone Booths use PET made out of 1,000+ recycled plastic bottles, and to date, we’ve repurposed millions of bottles.

- Particleboard: This is the exterior component of our walls, which blocks sound from traveling out of the booth, ensuring that what you say inside the booth, stays inside the booth. It’s lightweight and durable to provide sufficient structure for the booth. All of our particleboard is CARB Phase II compliant.

- Acoustic Felt: Made out of 100% natural breathable wool and no dye added, the acoustic felt provides natural sound insulation and enhances the overall aesthetics of the booth.

- Magnetic Door: We intentionally use a lightweight door to facilitate affordable shipping. Industrial strength magnets on the door also create a strong seal that minimizes sound leakage. Aluminum frame and metal face plate enhance the booth’s overall soundproofing capability.

- Industrial Carpet: Made of 100% solution dyed PET for higher resistance to wear and tear, the carpet is easy to clean with a handheld vacuum.

/pages/faq-compliance-phone-booth-materials What are the primary materials of the ROOM Phone Booth? Learn more about the materials in ROOM's soundproof office Phone Booth.
What are the primary materials of the ROOM Meeting ROOM?

The ROOM Meeting Room is comprised of:

- Polyethylene terephthalate (PET): The primary component of all three of our soundproof Meeting Room walls, dense PET absorbs internal echoes and enhances speech intelligibility. Each of our Rooms use PET made out of over 1,000 recycled plastic bottles, and to date, we’ve repurposed millions of plastic bottles.

- Plywood: This is the interior component of our walls, which blocks sound from traveling out of the Room, ensuring that what you say inside the Room stays inside the Room. It’s lightweight and durable to provide sufficient structure for the Room. All of our Plywood is CARB Phase II compliant.

- Sheet Metal: This is the exterior component of our walls that fortifies the soundproofing of plywood material. It also provides a high-quality matte finish that stands out among similar office pod products, while seamlessly blending into any office environment.

- Aluminum Extrusion: Our structure is sustained by aluminum extrusions. Aluminum is highly customizable and lightweight, yet rigid and strong, ensuring that the unit can withstand the test of time. It also allows for a refined color expression through a powder coat application.

- Acoustic Felt: Made out of a breathable blend of wool and nylon, the acoustic fabric allows sound absorption and enhances the overall aesthetics of the Room.

- Industrial Carpet: Made of 100% nylon for higher resistance to wear and tear, the carpet is easy to clean with a handheld vacuum.

/pages/faq-compliance-meeting-room-materials What are the primary materials of the ROOM Meeting ROOM? Learn more about the materials in ROOM's Meeting Room for the office.
What are the primary materials of the ROOM Focus Room?

The ROOM Focus Room is comprised of:

- Polyethylene terephthalate (PET): The primary component of all three of our soundproof Focus Room walls, dense PET absorbs internal echoes and enhances speech intelligibility. Each of our rooms use PET made out of over 1,000 recycled plastic bottles, and to date, we’ve repurposed millions of plastic bottles.

- Plywood: This is the interior component of our walls, which blocks sound from traveling out of the Room, ensuring that what you say inside the Room stays inside the Room. It’s lightweight and durable to provide sufficient structure for the Room. All of our Plywood is CARB Phase II compliant.

- Sheet Metal This is the exterior component of our walls that fortifies the soundproofing of plywood material. It also provides a high-quality matte finish that stands out among similar pod products, while seamlessly blending into any office environment.

- Aluminum Extrusion: Our structure is sustained by aluminum extrusions. Aluminum is highly customizable and lightweight, yet rigid and strong, ensuring that the unit can withstand the test of time. It also allows for a refined color expression through a powder coat application.

- Acoustic Felt: Made out of a breathable blend of wool and nylon, the acoustic fabric allows sound absorption and enhances the overall aesthetics of the booth.

- Industrial Carpet: Made of 100% nylon for higher resistance to wear and tear, the carpet is easy to clean with a handheld vacuum.

/pages/faq-compliance-focus-room-materials What are the primary materials of the ROOM Focus Room? Learn more about the materials in ROOM's private office Focus Room.
What product certifications does the ROOM Phone Booth have?

ETL Listed: ETL is the approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL Standards. Our Phone Booth, Meeting Room and Focus Room are all ETL marked and listed to UL Standard 962.

Conforms to UL STD 962: UL 962 recently underwent revisions and is now the standard for prefabricated privacy booths. The scope has been broadened to include new electrical, egress, and fire safety requirements for these products.

SCS Indoor Advantage Gold: Indoor Advantage Gold Certification is SCS Global Services’ highest level of indoor air quality performance for furniture. The certification assures that furniture products support a healthy indoor environment by meeting strict chemical emission limits for volatile organic compounds (VOCs). To be certified, products must be tested by independent labs for compliance with the ANSI/BIFMA X7.1, and either ANSI/BIFMA e.3 or CDPH/EHLB Standard Method V1-1 for VOC emissions of concerns.

CSA 22.2 #203 Certified: Canadian Standards Association (CSA) is a group that sets safety standards in Canada. ROOM’s UL listing is certified to CSA 22.2 #203, the category for modular electrical systems for office furniture.

BIFMA Certified: Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM products meet all of the BIFMA requirements set by UL 962.

ASTM E84 Tested: ASTM E84 is the standard testing method for Surface Burning Characteristics of Building Materials. It’s the fire test dictated by UL 962. Test results for ROOM meet the requirements set by UL STD 962. ROOM’s ETL listing indicates that our Phone Booth, Meeting Room, Focus Room and Open Meeting Room meet UL 962 standards for flammability.

TSCA VI Compliant: TSCA VI is the formaldehyde emissions standards for composite wood products. EPA TSCA VI is the federally adopted standard based on CARB, which was developed in the State of California. All of ROOM’s Particleboard and MDF is compliant to TSCA VI because it’s CARB compliant.

/pages/faq-compliance-phone-booth-certifications What product certifications does the ROOM Phone Booth have? Learn more about the product certifications specific to ROOM's soundproof office Phone Booth.
Is the ROOM Phone Booth ETL Listed?

Yes. The entire ROOM Phone Booth and its components are ETL listed and conforms to UL STD 962. ETL is the official approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL standards. UL 962 recently underwent revisions and is now the standard for prefabricated privacy booths. The scope has been broadened to include new electrical, egress, and fire safety requirements for these products.

/pages/faq-compliance-phone-booth-etl Is the ROOM Phone Booth ETL Listed? Learn more about ROOM's ETL Listing specific to our soundproof office Phone Booth.
Is the ROOM Phone Booth BIFMA Certified?

Yes. Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM office pod products meet all of the BIFMA requirements set by UL 962.

/pages/faq-compliance-phone-booth-bifma Is the ROOM Phone Booth BIFMA Certified? Learn more about ROOM's BIFMA Certification specific to our soundprood office Phone Booth.
Is the ROOM Phone Booth compliant to fire safety standards?

Yes. We’ve partnered with a global leader in safety engineering to determine compliance of our modular products.

The standards evaluated against are as follows:
- International Building Code 2018
- NFPA 13: Installation of Sprinkler Systems, 2016 Edition
- NFPA 72: National Signaling and Fire Alarm Code, 2016 Edition
- NFPA 101: Life Safety Code, 2018 Edition

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-phone-booth-fire-safety Is the ROOM Phone Booth compliant to fire safety standards? Learn more about fire safety and compliance for the ROOM soundproof office Phone Booth.
Why is the ROOM Phone Booth compliant for omission of sprinkler installation?

Section 903.3.3 of the IBC and the obstruction rules of NFPA 13 allows for sprinkler omission under obstructions less than 4ft wide. The intent of NFPA 13 is that the width of an object is the lesser of the two horizontal dimensions (with the length being the longer horizontal dimension). As such, sprinkler protection is not required under objects where the length is greater than 4 feet and the width is 4 feet or less. The ROOM Phone Booth is less than 4ft wide, therefore it meets the obstruction requirements per both IBC and NFPA 13.

Some AHJ require more stringent requirements for the buildings and in those cases, we can provide an access point for sprinkler installation.

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-phone-booth-sprinklers Why is the ROOM Phone Booth compliant for omission of sprinkler installation? Learn more about sprinkler compliance for ROOM's soundproof office Phone Booth.
Why is the ROOM Booth compliant for omission of integration to the fire alarm system interface?

The building fire alarm signaling system must be arranged to produce a sound level at least 15 decibels (dBA) above the average ambient sound level; the pod system needs to be tested to show that the building fire alarm system can provide the required sound levels inside of the pod with the roof intact (closed).

If the pods are only used for employee use areas, a strobe notification appliance is not needed unless the employees in the space are hearing impaired. Since the 2006 edition of the IBC, a 20-percent spare capacity is required to be built into the building fire alarm system to add strobes if needed. If required, the strobe appliance can be located outside of the pod if the strobe light is able to penetrate into the space. The penetration of light can be through glass side panels via a wall mounted appliance or through the transparent door via a wall mounted appliance. skylight roof via a ceiling mounted appliance. Alternatively, NFPA 72 allows for a performance-based alternative to visible notification appliance location, provided it is proven that the design allows a minimum illumination of 0.0375 lumens/ft2 at any point within the pod at all angles.

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-phone-booth-fire-alarm Why is the ROOM Booth compliant for omission of integration to the fire alarm system interface? Learn more about fire alarm system integration for ROOM's soundproof office Phone Booth.
Is the ROOM Phone Booth compliant for Seismic Activity?

ROOM has partnered with Jensen Hughes Engineering, a global leader in safety engineering to determine seismic compliance for our modular products. The purpose of seismic anchoring is to fix our Phone Booth, Meeting Rooms and Focus Room to the structure it’s located in to prevent the unit from moving during seismic activity. If you work in a place that falls under a specific seismic design category, you’ll need to anchor your unit. We offer a free step-by-step illustrated guide and anchoring kit to all clients who request them

Our seismic anchoring solution is in accordance with the below:
- 2018 International building Code
- ASCE 7-16 Minimum Design Loads for Buildings and Other Structures
- ACI 318-14, Building Code Requirements for Structural Concrete
- AISC 360-10, Specification for Structural Steel Buildings, 2010

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-phone-booth-seismic Is the ROOM Phone Booth compliant for Seismic Activity? Learn more about seismic compliance specific to the ROOM soundproof office Phone Booth.
What product certifications does the ROOM Meeting Room have?

ETL Listed: ETL is the approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL Standards. Our Phone Booth, Meeting Room and Focus Room are all ETL marked and listed to UL Standard 962.

Conforms to UL STD 962: UL 962 recently underwent revisions and is now the standard for prefabricated privacy booths. The scope has been broadened to include new electrical, egress, and fire safety requirements for these products.

CSA 22.2 #203 Certified: Canadian Standards Association (CSA) is a group that sets safety standards in Canada. ROOM’s UL listing is certified to CSA 22.2 #203, the category for modular electrical systems for office furniture.

BIFMA Certified: Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM products meet all of the BIFMA requirements set by UL 962.

ASTM E84 Tested: ASTM E84 is the standard testing method for Surface Burning Characteristics of Building Materials. It’s the fire test dictated by UL 962. Test results for ROOM meet the requirements set by UL STD 962. ROOM’s ETL listing indicates that our Phone Booth, Meeting Room, Focus Room and Open Meeting Room meet UL 962 standards for flammability.

TSCA VI Compliant: TSCA VI is the formaldehyde emissions standards for composite wood products. EPA TSCA VI is the federally adopted standard based on CARB, which was developed in the State of California. All of ROOM’s Particleboard and MDF is compliant to TSCA VI because it’s CARB compliant.

/pages/faq-compliance-meeting-room-certifications What product certifications does the ROOM Meeting Room have? Learn more about the product certifications specific to ROOM's office Meeting Room.
Is the ROOM Meeting Room ETL Listed?

Yes. The ROOM Meeting Room and its components are ETL listed and conforms to UL STD 962. ETL is the official approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL standards. UL 962 recently underwent revisions and is now the standard for prefabricated privacy booths. The scope has been broadened to include new electrical, egress, and fire safety requirements for these products.

/pages/faq-compliance-meeting-room-etl Is the ROOM Meeting Room ETL Listed? Learn more about ROOM's ETL Listing specific to our office meeting pod, The Meeting Room.
Is the ROOM Meeting Room BIFMA Certified?

Yes. Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM office pod products meet all of the BIFMA requirements set by UL 962.

/pages/faq-compliance-meeting-room-bifma Is the ROOM Meeting Room BIFMA Certified? Learn more about ROOM's BIFMA Certification specific to our office meeting pod, The Meeting Room.
Is the ROOM Meeting Room compliant to fire safety standards?

Yes. We’ve partnered with a global leader in safety engineering to determine compliance of our modular products.

The standards evaluated against are as follows:
- International Building Code 2018
- NFPA 13: Installation of Sprinkler Systems, 2016 Edition
- NFPA 72: National Signaling and Fire Alarm Code, 2016 Edition
- NFPA 101: Life Safety Code, 2018 Edition

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-meeting-room-fire-safety Is the ROOM Meeting Room compliant to fire safety standards? Learn more about fire safety and compliance for the ROOM office meeting pod, The Meeting Room.
Why is the ROOM Meeting Room compliant for omission of sprinkler installation?

The roof system of our modular Meeting Room features a UL listed (UL33) fusible link which actuates when heated above 135F, causing the two skylight sections of the roof to open and allow for water from the building sprinkler system to enter the unit. A 47.8-inch wide section of the roof will remain an obstruction. However, the width and length of the obstruction created by the unit roof, when in the open position, is less than 4 feet. 4ft is the maximum width of an obstruction permitted to be non-sprinkler protected in both the IBC (903.3.3) and NFPA 13 (8.6.5.3).

The intent of NFPA 13 is that the width of an object is the lesser of the two horizontal dimensions (with the length being the longer horizontal dimension). As such, sprinkler protection is not required under objects where the length is greater than 4 feet and the width is 4 feet or less. Therefore, when the roof is in the open position the unit design meets the obstruction requirements of the IBC and NFPA 13 in both orientations. The unit should be placed in areas where the distance from the top of the unit to the bottom of the sprinkler deflector is greater than 18-inches.

Some AHJ require more stringent requirements for the buildings and in those cases, we can provide an access point for sprinkler installation.

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-meeting-room-sprinklers Why is the ROOM Meeting Room compliant for omission of sprinkler installation? Learn more about sprinkler compliance for ROOM's office meeting pod, The Meeting Room.
Why is the ROOM Meeting Room compliant for the omission of integration to the fire alarm system interface?

The building fire alarm signaling system must be arranged to produce a sound level at least 15 decibels (dBA) above the average ambient sound level; the unit system needs to be tested to show that the building fire alarm system can provide the required sound levels inside of the unit with the roof intact (closed).

If the units are only used for employee use areas, a strobe notification appliance is not needed unless the employees in the space are hearing impaired. Since the 2006 edition of the IBC, a 20-percent spare capacity is required to be built into the building fire alarm system to add strobes if needed. If required, the strobe appliance can be located outside of the unit if the strobe light is able to penetrate into the space. The penetration of light can be through glass side panels via a wall mounted appliance or through the skylight roof via a ceiling-mounted appliance. Alternatively, NFPA 72 allows for a performance-based alternative to visible notification appliance location provided it is proven that the design provides a minimum illumination of 0.0375 lumens/ft2 at any point within the unit at all angles.

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-meeting-room-fire-alarm Why is the ROOM Meeting Room compliant for the omission of integration to the fire alarm system interface? Learn more about fire alarm system integration for ROOM's office meeting pod, The Meeting Room.
Is the ROOM Meeting Room compliant for Seismic Activity?

ROOM has partnered with Jensen Hughes Engineering, a global leader in safety engineering to determine seismic compliance for our modular products. The purpose of seismic anchoring is to fix our Phone Booth, Meeting Rooms and Focus Room to the structure it’s located in to prevent the unit from moving during seismic activity. If you work in a place that falls under a specific seismic design category, you’ll need to anchor your unit. We offer a free step-by-step illustrated guide and anchoring kit to all clients who request them

Our seismic anchoring solution is in accordance with the below:
- 2018 International building Code
- ASCE 7-16 Minimum Design Loads for Buildings and Other Structures
- ACI 318-14, Building Code Requirements for Structural Concrete
- AISC 360-10, Specification for Structural Steel Buildings, 2010

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-meeting-room-seismic Is the ROOM Meeting Room compliant for Seismic Activity? Learn more about seismic compliance specific to the ROOM Meeting Room for the office.
What product certifications does the ROOM Focus Room have?

ETL Listed: ETL is the approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL Standards. Our Phone Booth, Meeting Room and Focus Room are all ETL marked and listed to UL Standard 962.

Conforms to UL STD 962: UL 962 recently underwent revisions and is now the standard for prefabricated privacy booths. The scope has been broadened to include new electrical, egress, and fire safety requirements for these products.

CSA 22.2 #203 Certified: Canadian Standards Association (CSA) is a group that sets safety standards in Canada. ROOM’s UL listing is certified to CSA 22.2 #203, the category for modular electrical systems for office furniture.

BIFMA Certified: Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM products meet all of the BIFMA requirements set by UL 962.

ASTM E84 Tested: ASTM E84 is the standard testing method for Surface Burning Characteristics of Building Materials. It’s the fire test dictated by UL 962. Test results for ROOM meet the requirements set by UL STD 962. ROOM’s ETL listing indicates that our Phone Booth, Meeting Room, Focus Room and Open Meeting Room meet UL 962 standards for flammability.

TSCA VI Compliant: TSCA VI is the formaldehyde emissions standards for composite wood products. EPA TSCA VI is the federally adopted standard based on CARB, which was developed in the State of California. All of ROOM

/pages/faq-compliance-focus-room-certifications What product certifications does the ROOM Focus Room have? Learn more about the product certifications specific to ROOM's private office Focus Room.
Is the ROOM Focus Room ETL Listed?

Yes. The ROOM Focus Room and its components are ETL listed and conforms to UL STD 962. ETL is the official approval mark of Intertek, which is part of a group called Nationally Recognized Testing Laboratory (NRTL) that tests to the UL standards. UL 962 recently underwent revisions and is now the standard for prefabricated privacy booths. The scope has been broadened to include new electrical, egress, and fire safety requirements for these products.

/pages/faq-compliance-focus-room-etl Is the ROOM Focus Room ETL Listed? Learn more about ROOM's ETL Listing specific to our private office pod, The Focus Room.
Is the ROOM Focus Room BIFMA Certified?

Yes. Business and Institutional Furniture Manufacturer’s Association (BIFMA) is the leader in developing furniture safety, durability, and sustainability standards. UL standards for furniture dictate that products adhere to certain BIFMA guidelines. All ROOM office pod products meet all of the BIFMA requirements set by UL 962.

/pages/faq-compliance-focus-room-bifma Is the ROOM Focus Room BIFMA Certified? Learn more about ROOM's BIFMA Certification specific to our private office pod, The Focus Room.
Is the ROOM Focus Room compliant to fire safety standards?

Yes. We’ve partnered with a global leader in safety engineering to determine compliance of our modular products.

The standards evaluated against are as follows:
- International Building Code 2018
- NFPA 13: Installation of Sprinkler Systems, 2016 Edition
- NFPA 72: National Signaling and Fire Alarm Code, 2016 Edition
- NFPA 101: Life Safety Code, 2018 Edition

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-focus-room-fire-safety Is the ROOM Focus Room compliant to fire safety standards? Learn more about fire safety and compliance for the ROOM private office pod, The Focus Room.
Why is the ROOM Focus Room compliant for omission of sprinkler installation?

The roof system of our modular Focus Room features a UL listed (UL33) fusible link which actuates when heated above 135F, causing the two skylight sections of the roof to open and allow for water from the building sprinkler system to enter the unit. A 47.8-inch wide section of the roof will remain an obstruction. However, the width and length of the obstruction created by the unit roof, when in the open position, is less than 4 feet. 4ft is the maximum width of an obstruction permitted to be non-sprinkler protected in both the IBC (903.3.3) and NFPA 13 (8.6.5.3).

The intent of NFPA 13 is that the width of an object is the lesser of the two horizontal dimensions (with the length being the longer horizontal dimension). As such, sprinkler protection is not required under objects where the length is greater than 4 feet and the width is 4 feet or less. Therefore, when the roof is in the open position the unit design meets the obstruction requirements of the IBC and NFPA 13 in both orientations. The unit should be placed in areas where the distance from the top of the unit to the bottom of the sprinkler deflector is greater than 18-inches.

Some AHJ require more stringent requirements for the buildings and in those cases, we can provide an access point for sprinkler installation.

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-focus-room-sprinklers Why is the ROOM Focus Room compliant for omission of sprinkler installation? Learn more about sprinkler compliance for ROOM's office meeting pod, The Focus Room.
Why is the ROOM Focus Room compliant for the omission of integration to the fire alarm system interface?

The building fire alarm signaling system must be arranged to produce a sound level at least 15 decibels (dBA) above the average ambient sound level; the unit system needs to be tested to show that the building fire alarm system can provide the required sound levels inside of the unit with the roof intact (closed).

If the units are only used for employee use areas, a strobe notification appliance is not needed unless the employees in the space are hearing impaired. Since the 2006 edition of the IBC, a 20-percent spare capacity is required to be built into the building fire alarm system to add strobes if needed. If required, the strobe appliance can be located outside of the unit if the strobe light is able to penetrate into the space. The penetration of light can be through glass side panels via a wall mounted appliance or through the skylight roof via a ceiling-mounted appliance. Alternatively, NFPA 72 allows for a performance-based alternative to visible notification appliance location provided it is proven that the design provides a minimum illumination of 0.0375 lumens/ft2 at any point within the unit at all angles.

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-focus-room-fire-alarm Why is the ROOM Focus Room compliant for the omission of integration to the fire alarm system interface? Learn more about fire alarm system integration for ROOM's private office pod, The Focus Room.
Is the ROOM Focus Room compliant for Seismic Activity?

ROOM has partnered with Jensen Hughes Engineering, a global leader in safety engineering to determine seismic compliance for our modular products. The purpose of seismic anchoring is to fix our Phone Booth, Meeting Rooms and Focus Room to the structure it’s located in to prevent the unit from moving during seismic activity. If you work in a place that falls under a specific seismic design category, you’ll need to anchor your unit. We offer a free step-by-step illustrated guide and anchoring kit to all clients who request them

Our seismic anchoring solution is in accordance with the below:
- 2018 International building Code
- ASCE 7-16 Minimum Design Loads for Buildings and Other Structures
- ACI 318-14, Building Code Requirements for Structural Concrete
- AISC 360-10, Specification for Structural Steel Buildings, 2010

Please reach out to us at support@room.com if you have additional questions.

/pages/faq-compliance-focus-room-seismic Is the ROOM Focus Room compliant for Seismic Activity? Learn more about seismic compliance specific to the ROOM private office Focus Room.
Shipping / Delivery
/pages/faq-delivery Delivery FAQ | ROOM Our soundproof phone booth is flat-packed for easy shipping and delivery. See frequently asked questions about our office phone booth delivery here.
How do I track my order?

Once you’ve placed your order from ROOM, we’ll send you a confirmation email and an estimated delivery window. Our delivery partners will connect in advance of your delivery window to confirm all details of your delivery. You can check the status of your order by reaching out to us at support@room.com. If you need to make any changes to the delivery date, please let us know as soon as possible.

/pages/faq-delivery-order-tracking How Do I Track My Order? | ROOM We’ll provide regular email updates to let you know the status of your order. Find out other ways you can track your order with ROOM here.
Do you offer international shipping?

1 - Do you offer international shipping? We’re committed to making our modular solutions accessible to workplaces around the world. We currently ship our Phone Booths and Meeting Rooms to the US, Canada, Australia, and New Zealand.

If you’re outside of our current range but interested in working together on a project or learning more about our product in general, please send us an email at support@room.com. We’d be happy to chat.

/pages/faq-delivery-international-shipping Do You Offer International Shipping? | ROOM As we grow, we’re committed to making more room around the world. Learn more about shipping options for our office phone booth and subscribe here for the latest updates.
How many boxes will my soundproof Phone Booth arrive in?

Each ROOM soundproof Phone Booth is packaged in six heavy-duty cardboard boxes. Box 1 contains the floor, handle, table and hardware kit. Box 2 contains the left wall. Box 3 contains the right wall. Box 4 contains the back wall and power cord, box 5 contains the roof and Box 6 contains the door. The dimensions of each box are as follows:

Box 1 (~70 lb) H45” x 43.375” x 8.0625” H 114cm x L 110.17cm x W 20.47cm

Box 2 (117 lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Box 3 (83 lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Box 4 (~100 lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Box 5 (~70 lb) H45” x 43.375” x 8.0625” H 114cm x L 110.17cm x W 20.47cm

Box 6 (~85lb) H90.25” x 45.4375” x 4.0625 H 229.23 x L 115.41 x W 10.31cm

Boxes 1,2,3 & 5 will come in an overpack which might or might not get broken down before it gets to the customer floor. The overall dimensions are the following: 91" x 46" x 22"

For more information regarding the shipping and delivery of our soundproof Phone Booths, please feel free to reach out at support@room.com.

/pages/faq-delivery-boxes How Many Boxes Will My Soundproof Phone Booth Arrive In? Our soundproof phone booth for the office is flat-packed in four boxes. Learn more about how it’s packaged and shipped here.
What if my building needs a COI?

Many office buildings require Certificates of Insurance (COIs) for all freight deliveries. ROOM’s delivery and assembly partners are able to provide a COI for your soundproof phone booth when needed. Once you have placed an order, we'll be in touch to gather any delivery instructions and COI requirements you might have. We’ll then make sure our partner’s COI is approved by your building before we make the delivery. If you have questions about the COI process or need to update your COI requirements, please give us a call at (646) 791-3726 or email us at support@room.com. If you're not sure whether your building will require a COI, we recommend that you reach out to your property manager.

/pages/faq-delivery-request-a-coi What If I Need a COI for My Soundproof Phone Booth? | ROOM Your office building may require a Certificate of Insurance (COI) for your soundproof phone booth. Don't worry, ROOM can provide it. Learn more here.
What happens if I miss my scheduled delivery?

We’re sorry we missed you! Don’t worry, we’d be happy to try again. We do charge a no-show fee if no one is on-site to receive your order at the intended date and time. This no-show fee also applies to situations where the building is not ready to receive your ROOM delivery on the previously agreed upon location, date, and time.

You can learn more about no-show charges in our Terms & Conditions. If you have any questions, feel free to send us a note at support@room.com.

/pages/faq-miss-scheduled-delivery What happens if I miss my scheduled delivery? | ROOM We’re sorry we missed you! Don’t worry, we’d be happy to try again.
Does ROOM deliver to residential addresses?

Our products have been designed for commercial use in an office environment. We do not currently accept residential delivery requests for any of our products, including our soundproof office Phone Booth or our larger-format products including our Meeting Room, Open Meeting Room and Focus Room.

/pages/faq-delivery-residential-addresses Does ROOM deliver to residential addresses? | ROOM Our products have been designed for commercial use in an office environment, though we do allow for residential deliveries of our Phone Booth with a few important caveats.
Assembly
/pages/faq-assembly Assembly FAQ | ROOM Our soundproof phone booth is designed for easy assembly, so any two people can put it together in 30 minutes. See frequently asked questions about assembly here.
How do I build the Phone Booth?

We provide detailed assembly instructions, so you can assemble the Phone Booth on your own in less than an hour. All you need are a hex key, a Phillips-head screwdriver, and a friend. If you decide to assemble the soundproof phone booth on your own, please reference our assembly manual here, where you’ll also find a components list and helpful care instructions. For safety purposes, never assemble our soundproof phone booth without a partner. If you’d rather have us assemble the booth for you, please select the ‘Include Assembly’ option at checkout. You can also add assembly after placing your order. Just give us a call at (646) 791-3726 or email us at support@room.com.

/pages/faq-assembly-booth-assembly How do I build the Phone Booth? | ROOM The ROOM soundproof phone booth is designed for easy assembly, even if you aren't handy. Learn how easy it is here.
How does delivery and assembly work?

Our products are designed for easy assembly, but we can make it even easier by assembling for you. If you choose the assembly option at checkout, our expert technicians will assemble your ROOM products upon delivery and remove all packaging and debris when they're done. Depending on which city you're located in, we may send a separate crew for delivery and assembly. Feel free to contact us at support@room.com for more info about our services in your area.

Please note that orders requiring delivery outside of regular business hours (8am - 4pm), and/or orders needing to be carried up more than one flight of stairs will require paid assembly.

/pages/faq-assembly-white-glove-service How Does White Glove Delivery and Assembly Work? | ROOM Our soundproof phone booth is easy to assemble, but assembly is even easier with our white glove delivery and assembly service. Learn more here.
How long will assembly take?

We’re here to make your life easier. Once you unbox your Phone Booth, the assembly time will typically be under an hour. You’ll find the assembly process to be intuitive, but you’ll have the assembly manual here to refer to when you need it. The only tools required for assembly are a hex key and a Phillips-head screwdriver. Assembly works best with two people, one person to hold the parts in place and another to screw in the pieces.

For our larger meeting rooms, assembly will take about three hours for a skilled team of four. We'd highly recommend leaving assembly up to the professionals for this one. Our expert technicians will assemble your ROOMs upon delivery and remove all packaging and debris when they're done. Note that professional assembly is not included in the unit price.

If you have any questions during or after assembly, you can contact us at support@room.com. We’d be happy to help troubleshoot or answer any questions that you may have.

/pages/faq-assembly-time How Long Will It Take To Assemble the Booth? Prefer to assemble the phone booth yourself? We're here to make it easy for you. Find out how long assembly takes and learn more about assembly here.
Why is professional assembly recommended for the larger rooms?

Due to the size and weight of our Meeting Rooms and Focus Room, we recomend leaving assembly up to the professionals.

Assembly will take about three hours for a skilled team of four. Our expert technicians will assemble your ROOMs upon delivery and remove all packaging and debris when they're done. Note that professional assembly is not included in the unit price.

If you have any questions during or after assembly, you can contact us at support@room.com. We’d be happy to help troubleshoot or answer any questions that you may have.

/pages/faq-assembly-meeting-rooms Why is professional assembly required for the larger rooms? Assembly for Meeting Rooms
Cancellations / Returns
/pages/faq-cancellations-returns Cancellations / Returns FAQ | ROOM We understand that things change, so we’re happy to work with you on cancellation requests.
Can I return my ROOM unit?

Unfortunately, we do not accept returns or process refunds for our Meeting Room, Open Meeting Room or Focus Room, after the unit is delivered and assembled.

If you decide to return your Phone Booth as part of ROOM’s 100-day risk-free trial, we will cover the cost of return shipping, as well as disassembly of your booth. Please note that the 100 day risk-free trial applies only to your first order of Phone Booths. Find our more information about ROOM's 100-day risk-free trial.

You can learn more about our return policy in our Terms & Conditions.

.
/pages/faq-return-room-unit Can I return my ROOM unit? Unfortunately, we do not accept returns or process refunds for our Meeting Room, Open Meeting Room and Focus Room, after the unit is delivered and assembled.
What happens if I need to cancel my order?

All sales except your first Phone Booth, which is eligible for our 100-day risk-free trial promotion, are final, and are not eligible for return or refund after the order is confirmed. Phone Booths that are purchased through ROOM financing are not eligible for the risk-free trial promotion and as such, are not eligible for return or refunds. Learn more about our 100-day risk free trial.

If you have any questions about our cancellation policy, you can contact us at support@room.com. You can learn more about our cancellation policy in our Terms & Conditions.

/pages/faq-cancel-my-order What happens if I need to cancel my order? We understand that things change, so we’re happy to work with you on cancellation requests.
Warranty / Repairs
/pages/faq-warranty-repairs Warranty / Repairs FAQ | ROOM We offer a 2-year warranty and a 100 day risk-free trial. Learn more about our policy here and see frequently asked questions about our soundproof phone booth.
Do you offer a warranty on ROOM products?

We offer a 2-year warranty on every Phone Booth or Room you purchase. You can find more details on our warranty page here. In short, we cover the full cost of repairs or replacements needed due to manufacturing defects. The warranty on our Booths and Rooms is valid from the date of purchase, and it does not apply to products that have been stored, used, or assembled incorrectly.

If you’re experiencing any issues with your ROOM or have additional questions about our warranty, please reach out to us at support@room.com or give us a call at (646) 791-3726.

/pages/faq-warranty Do you offer a warranty on ROOM products? | ROOM We offer a 2-year warranty on every soundproof phone booth you purchase. Learn more about our warranty here.
What if my ROOM product needs a repair?

We offer a 2-year warranty on every unit, and we cover the full cost of Booth and Room repairs or replacements needed due to manufacturing defects. As a company, providing the best customer experience is at the heart of what we do. Our products are built to last, but if you need any repairs or replacements, you can let us know, and someone from our team will be there to take care of them. You can schedule a repair for your product by emailing us at support@room.com. Read more about our warranty here.

/pages/faq-repairs What if my ROOM product needs a repair? | ROOM At ROOM, we’re committed to providing the best customer experience. Find out how you can schedule office phone booth repair and learn about our warranty here.
Room Financing
/pages/faq-financing Financing FAQ | ROOM
How do I apply for ROOM Financing?

It’s simple, and takes just a few quick steps. First, in your shopping cart or checkout flow, select ‘Pay Monthly’ and provide your company legal name, contact information, and address, along with any additional requested information required to approve your application. Simply follow the outlined steps to the end, and the application will be automatically submitted to our financing team.

You will receive an e-mail notification on your approval status the next business day, and the ROOM team will follow up with your order shortly after. Once everything is approved, you will receive an invoice with detailed payment information.

Please note that ROOM Financing is currently only available for U.S. customers.

/pages/faq-financing-apply How do I apply for ROOM Financing? It’s simple, and takes just a few quick steps.
Are there any restrictions to apply for ROOM Financing?

We currently cannot support financing for sales to a non-business entity. When submitting your application, you’ll be requested to provide your full company legal name, including ‘Inc.’ or ‘LLC’, along with an associated business address, so we can move forward seamlessly with the financing process.

/pages/faq-financing-restrictions Is there any restriction to apply for ROOM Financing? We currently cannot support financing for deliveries to a residential address, or sales to a non-business entity.
Will applying for financing affect my businesses’ credit score?

Unlike personal credit scores, business credit is public information and viewings will not affect your ability to leverage any other financial vehicle. In other words, your ROOM financing application will not affect your credit score in any way, unless we ask you to provide further personal credit information to approve your application.

/pages/faq-financing-credit Will applying for financing affect my businesses’ credit score? Unlike personal credit scores, business credit is public information and viewings will not affect your ability to leverage any other financial vehicle.
Can I finance shipping and delivery?

Unfortunately, we’re unable to support shipping and delivery costs with financing at this time. Shipping, delivery, tax, and handling fees, are due upfront before we deliver your unit.

/pages/faq-financing-shipping Can I finance shipping and delivery? Unfortunately, we won’t be able to support shipping and delivery costs with financing at this time.
Can I combine discounts with financing?

If you qualify for any discounts, you must choose between financing or promotional discounts. We’re unable to offer both for the same order. Please reach out to sales@room.com with any additional questions related to pricing or discounts.

/pages/faq-financing-discounts Can I combine discounts with financing? If you qualify for any discounts, you must choose between financing or promotional discounts as we’re unable to offer both for the same order.
Can I rent a ROOM office phone booth or meeting pod?

Our modular office products are only available for purchase and not currently available to rent. If you’re looking for a more cost-effective option, you might look to our monthly financing program with a low monthly fee for a 36 month term.

/pages/faq-financing-rent Can I rent a ROOM office phone booth or meeting pod? Our modular office products are only available for purchase and not currently available to rent. If you’re looking for a more cost-effective option, you might look to our monthly financing program with a low monthly fee for a 36 month term.
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